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Welcome to CoLocalizer Support

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Quick Answers and FAQs

Have a questions, Please check our Frequently Asked Questions (FAQ) first, as we may have already addressed your inquiry.


Opening Supported Files

CoLocalizer apps can open RGB files in popular formats such as JPEG, PNG, and TIFF. However, they do not support grayscale images. We strongly recommend using lossless TIFF to ensure reliable calculations.


CoLocalizer apps also support proprietary file formats from major microscope manufacturers and a biological image data standard:


Syncing with iCloud

CoLocalizer images are automatically synchronized across all your devices via iCloud.com and stored in iCloud Drive. 


Troubleshooting (Having Issues?)

If you experience unexpected issues with the CoLocalizer Pro app, your preference file may be corrupted. Follow these steps to resolve it:

1. Press and hold the Option (Alt) key and click the Go menu in Finder to reveal your hidden Library folder.

2. Navigate to Users > yourUserName > Library > Preferences.

3. Locate the file named com.CRS-CoLocalizer.Pro.plist.

4. Move this file out of the Preferences folder (onto your desktop, for example).

5. Start the app. If the issue is resolved, you can safely delete the moved .plist file.


In-app Help

CoLocalizer Pro for Mac: Access under the Help menu.

CoLocalizer Pro for iPad: Open an image, then Settings > Help (Includes handy tips for both apps).


Video Tutorials

CoLocalizer Pro video tutorials will guide you through the steps needed to accurately quantify colocalization in your fluorescence microscopy images.


User Guide eBook

A free CoLocalizer for iPad User Guide eBook is available from the Apple Books Store.


Updates and Insights

To find out when a specific feature was introduced and what changes were made, you can refer to the release notes for CoLocalizer Pro for Mac and CoLocalizer for iPad.


Explore our blog for valuable information about colocalization, press releases, insights into CoLocalizer features, and other related topics.


Legal

CoLocalizer for iPad Terms of Use are available here.

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